Cancellation Policy — RadhaRide Travels
RadhaRide Travels strives to provide fair, reliable, and customer-first booking policies. Learn about our standard 24-hour free cancellation window, case-by-case evaluation for urgent changes, flight delay handling, and refund timelines.
Zero cancellation fees and full advance return when cancelled 24+ hours ahead.
Late cancellations are assessed fairly; booking amount is not automatically forfeited.
CSMIA/NMIA airport pickups adjusted with live flight tracking without penalty.
How to Cancel a Booking
Customers should contact RadhaRide Travels as early as possible as soon as travel plans change. Early communication allows our fleet coordinators to release scheduled commercial vehicles, prevent unnecessary chauffeur travel to your location, and maximize refund eligibility.
Verified Communication Lines for Cancellation:
When contacting us, please provide your passenger name, scheduled pickup date/time, and pickup address so our team can retrieve your reservation immediately.
Standard 24-Hour Free Cancellation Deadline
Our standard free-cancellation deadline is at least 24 hours before your scheduled pickup time. When cancelled with 24 or more hours of notice, cancellations are permitted without a cancellation fee, and any advance received for the cancelled service will be refunded in full, subject to any specific lawful terms disclosed and agreed in advance for that specific booking.
Late Cancellations (Less Than 24 Hours Before Pickup)
Cancellations requested less than 24 hours prior to pickup are assessed on a case-by-case basis:
Transparency of Cancellation Charges
In accordance with consumer protection standards and fair contractual practices under Indian law:
- Any cancellation charges must have been clearly communicated and agreed for that booking in advance.
- RadhaRide Travels does not levy surprise retroactive penalty deductions or administrative charges that were not previously disclosed.
- All charges adhere strictly to applicable Indian transport and consumer-protection regulations.
Waiting Time & No-Show Policy
To maintain transparency and prevent disputes:
No Arbitrary Fees: RadhaRide Travels does not invent arbitrary no-show charges or unannounced waiting fees. Any applicable waiting-time limits or no-show terms must be confirmed and agreed prior to booking confirmation.
Complimentary Window: A standard complimentary waiting window is normally provided for scheduled doorstep and airport pickups. If you experience delays (such as baggage claim or meeting delays), please notify our chauffeur or operations desk immediately.
Customer Communication: If a passenger is unreachable after the scheduled pickup time and the agreed waiting window has elapsed without communication, our desk will attempt multiple phone and WhatsApp contacts before treating the trip as a no-show.
Airport Delays, Flight Cancellations & Terminal Changes
We understand that air travel involves unpredictable circumstances beyond passenger control:
When your airline flight number is shared at the time of booking, our dispatch desk actively tracks incoming flight status at CSMIA (T1 Domestic & T2 International) and NMIA. Pickup times are adjusted accordingly without penalty.
If your flight is cancelled or diverted to another city by the airline, please notify us immediately. We will reschedule your airport transfer or cancel the booking in accordance with confirmed terms and circumstances.
Outstation Highway Trips, Curated Tours & Premium Fleets
Bookings for multi-day outstation itineraries (e.g. Ashtavinayak, Shirdi, Goa, Mahabaleshwar), peak festive travel periods (such as Navratri, Ganpati, and Diwali), and specialty high-capacity vehicles (Toyota Innova Crysta, Tempo Travellers) involve advance fleet reservation:
- Cancellation terms specific to dedicated outstation packages are communicated at the time the booking quote is accepted.
- We encourage customers to provide timely notice if itinerary stops or dates change so that highway permits and driver schedules can be updated.
Trip Rescheduling & Route Modifications
Before requesting a full cancellation, consider rescheduling your journey:
Flexibility: We accommodate changes in pickup time, date, or vehicle category whenever vehicle and chauffeur availability permits.
Timely Request: Rescheduling requests should be communicated at least 12–24 hours prior to scheduled departure to ensure fleet availability without disruption.
Fare Adjustments: If a revised date or route involves changes in vehicle class or highway distance, the updated transparent fare will be communicated and agreed before confirming the change.
Cancellations or Changes Initiated by RadhaRide
While RadhaRide Travels maintains an exemplary record of punctual execution, unexpected situations (such as vehicle breakdown, accident, driver illness, or fleet disruption) may rarely arise:
Refund Arrangement & Initiation Timelines
Where a cancellation qualifies for a refund under our approved rules:
- Approved refunds follow our 5–7 business days initiation/arrangement target, subject to verification and provider processing.
- Refunds are normally remitted back to the original source payment method where practicable (e.g. source UPI ID or bank account), or via mutually agreed lawful methods.
- Zero PIN Notice: RadhaRide will never request your UPI PIN, banking password, or OTP to remit a refund.
Unforeseen Circumstances & Force Majeure
Events beyond the reasonable control of either party — including severe monsoonal flooding, coastal cyclone alerts, highway rockfalls or landslides on ghat routes (such as Khandala, Malshej, or Bhor Ghat), state border transport closures, public strikes, or statutory government travel restrictions — are handled transparently, flexibly, and consistently with applicable Indian consumer protection laws.
In such circumstances, our priority is passenger safety. We will work closely with customers to safely defer the travel schedule or arrange a fair settlement for any unperformed portion of the service.
Need Immediate Trip Cancellation Assistance?
Connect directly with our 24/7 Dispatch Desk