Privacy Policy — RadhaRide Travels
This Privacy Policy explains how RadhaRide Travels collects, uses, protects, and discloses personal information when you visit our website, request fare estimates, communicate with our dispatch desk, or book commercial cab services across Mumbai, Maharashtra, and India.
Compliance Notice & Legal Framework
This policy is formulated with reference to applicable Indian data protection principles, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, taking into account their phased implementation and regulatory commencement schedules.
Notice on Consent: Visiting or browsing our website does not automatically constitute blanket consent to all forms of personal data processing. Where personal data is provided to calculate a fare or book a journey, it is processed on the lawful basis of fulfilling your requested cab service, operational necessity, or your specific communication choices.
Overview & Scope of Service
RadhaRide Travels(“RadhaRide”, “we”, “our”, or “us”) provides commercial passenger road transportation services across the Mumbai Metropolitan Region (MMR), including Mumbai, Navi Mumbai, Thane, Mira-Bhayandar, Vasai-Virar, and outstation corridors across Maharashtra and India.
This Privacy Policy applies to personal data collected through our website (https://radharidetravels.com), mobile browser interactions, phone calls to our dispatch lines, and messages exchanged over our official WhatsApp support lines.
Information We Collect
We only collect information necessary to provide verified ride quotes, dispatch licensed commercial vehicles, ensure passenger safety, and fulfill transport bookings:
- Full name of the primary passenger or booking contact
- Primary mobile telephone number
- WhatsApp contact number (for fare quotes and coordination)
- Email address (optional, primarily for corporate GST billing receipts)
- Exact pickup address, landmark, or airport terminal
- Destination location, drop address, or multi-city itinerary
- Pickup date and scheduled departure time
- Vehicle preference (Sedan, Ertiga, Innova Crysta, etc.)
- Passenger count, luggage requirements, and special route requests
- WhatsApp chat history regarding quotes, confirmations, and updates
- Phone call logs (timestamps, call duration, and caller ID)
- Inquiry forms submitted through our website
- Customer feedback, reviews, and post-trip communication
- Transaction reference details (such as UTR numbers or transaction IDs shared to confirm a booking or advance)
- Payment date, time, and confirmed advance amount where applicable
- Payment receipts or confirmation screenshots shared directly by the customer
- No sensitive financial credentials: RadhaRide will never request your banking password, debit/credit card CVV, UPI PIN, or SMS OTP
How We Use Your Personal Information
Your personal details are used strictly for legitimate passenger transportation purposes, including:
Phone and WhatsApp Communications
To provide fast responses without requiring account creation or app downloads, RadhaRide Travels operates primarily through direct telephone calls and the WhatsApp messaging platform.
When you initiate a WhatsApp conversation or call our dispatch numbers (+91 91463 62566 or +91 90490 05871):
- You interact directly with RadhaRide operations personnel.
- WhatsApp communication is transmitted subject to WhatsApp's end-to-end encryption and terms of service (Meta Platforms).
- We only use your phone number to coordinate the ride you inquired about, answer your questions, and share booking confirmations.
- We do not enroll customers into spam auto-dialers or sell phone numbers to telemarketing databases.
Sharing Necessary Trip Information with Drivers
To safely dispatch your vehicle and ensure doorstep pickup, we share strictly necessary trip details with the assigned driver and our operational fleet partners:
Details Shared with Assigned Chauffeurs:
- Passenger first name or designated travel contact name
- Direct passenger telephone number for pickup coordination
- Doorstep pickup location, landmark, and scheduled pickup time
- Drop destination, route stops, and luggage instructions
Assigned drivers and fleet partners receive journey and contact details solely for the operational purpose of fulfilling the booking and coordinating passenger pickup. RadhaRide Travels shares this information strictly to execute the scheduled travel.
Verified Third-Party Integrations & Technical Services
We work with trusted technical service providers solely to operate our website, compute route estimates, and facilitate customer communications:
Data Security & Retention Standards
We implement reasonable administrative, technical, and operational measures to protect passenger data against unauthorized access, loss, alteration, or misuse:
Data Retention:
We retain booking communications and trip records as necessary to execute transportation, handle customer support or billing inquiries, and satisfy applicable commercial, tax, and transport record-keeping requirements under Indian law.
Your Privacy Rights & Inquiries
In accordance with applicable Indian data protection principles, you possess rights concerning your personal information:
How to Exercise Your Privacy Rights:
To make an inquiry, request data correction, or raise a concern, please reach us via phone at +91 91463 62566or message us on WhatsApp with the subject “Privacy Request — RadhaRide Travels”. We will review and respond to verified inquiries within a reasonable timeframe.
Children's Information & External Links
Children's Privacy: Our cab services and website are intended for adults aged 18 and above who are legally competent to enter into passenger transport agreements. We do not knowingly collect personal data from minors. Any bookings for minors must be made by a parent or legal guardian.
External Links: Our website contains links to external platforms, including Google Maps, WhatsApp, and Geoapify. RadhaRide Travels does not control the content or privacy practices of these independent websites, and we encourage you to review their respective privacy policies.
Policy Updates & Contact Information
We may revise this Privacy Policy periodically to reflect enhancements in our fleet operations, technical integrations, or amendments to Indian regulatory requirements. When changes are made, the revised policy will be posted on this page with an updated “Last Revised” date.
RadhaRide Travels Dispatch & Support
Doorstep passenger cab services across Mumbai, MMR & Maharashtra