Refund Policy — RadhaRide Travels
RadhaRide Travels operates on complete billing transparency. This document details refund eligibility, cancellation windows, payment processing timelines, and customer protection guidelines across Mumbai and Maharashtra.
Standard full advance refund when cancelled at least 24 hours prior to pickup.
Approved refunds are initiated or arranged within 5–7 business days.
We never ask for your UPI PIN, OTP, or passwords to process a refund.
Core Refund Principles & Eligibility
At RadhaRide Travels, refund eligibility is assessed fairly and transparently, depending on the confirmed booking terms, specific trip circumstances, and applicable Indian consumer protection laws.
For most local city rides and airport transfers, no advance payment is collected prior to trip confirmation. When an advance deposit is mutually agreed to reserve an outstation fleet vehicle, multi-day itinerary, or special high-capacity vehicle (e.g. Toyota Innova Crysta or Tempo Traveller), our refund guidelines protect both passenger flexibility and scheduled vehicle allocations.
Standard 24-Hour Free Cancellation & Advance Refund
For cancellations communicated at least 24 hours before the scheduled pickup time, RadhaRide's standard approach is to permit cancellation without any cancellation fee and refund the advance received for the cancelled service, subject to any specific lawful terms disclosed and agreed in advance for that reservation.
Customers who give timely notice enable our fleet coordinators to reassign vehicles without incurring uncompensated dead mileage or chauffeur standby losses.
Cancellations Less Than 24 Hours Before Pickup
Cancellations requested less than 24 hours prior to scheduled pickup are assessed on a case-by-case basis:
RadhaRide Inability to Fulfil a Confirmed Booking
In the rare event that RadhaRide Travels cannot fulfill a confirmed booking due to vehicle mechanical breakdown, driver medical emergency, fleet disruption, or unforeseen operational failure:
We will immediately contact you to discuss an acceptable alternative vehicle of equal or superior category at no extra cost, or a revised arrangement acceptable to you.
If an acceptable alternative vehicle cannot be agreed upon or provided, RadhaRide will arrange a prompt refund for the service not provided.
Verified Duplicate or Excess Payments
If you inadvertently initiate a double payment or transfer an excess amount due to network connectivity delays, banking app timeouts, or multiple submissions:
1. Notify our dispatch desk via WhatsApp or phone with your transaction references (UTR or screenshot).
2. Our finance desk verifies the duplicate credit against our bank statements.
3. Once verified, the entire excess or duplicate amount is refunded back to the source account without administrative fee deductions.
Partial Trips, Service Disruptions & Disputes
If an active journey is interrupted due to unexpected vehicle mechanical issues, route blockage, or operational disruption:
- Our operations team will first seek to dispatch a backup replacement cab or arrange alternate transport with minimal delay.
- If the trip cannot be completed or the passenger chooses not to continue, the trip fare will be fairly assessed according to the actual distance traversed, services provided up to that point, confirmed booking terms, and applicable consumer protection guidelines.
- Any payment or advance received exceeding the fair assessment for the completed portion will be refunded.
Approved Refund Processing Window (5–7 Business Days)
Initiation Target: 5 to 7 Business Days
Once a cancellation is confirmed and the refund eligibility is verified by our operations desk, approved refunds will be initiated or arranged within 5–7 business days.
Mode of Refund Remittance
Refunds should normally be made to the original payment method where practicable, or through another mutually agreed and lawful method.
Once the refund transfer is initiated or arranged, our desk will share the transaction reference details with the customer for their records.
Critical Anti-Fraud Customer Notice (Zero PIN Requirement)
Please be vigilant against digital financial fraud. Receiving a legitimate refund or payment via UPI or net banking NEVER requires you to:
- Enter your 4-digit or 6-digit UPI PIN
- Approve or authorize a “collect” or debit request in Google Pay, PhonePe, or Paytm
- Scan a QR code sent over chat to “receive money”
- Disclose an OTP (One-Time Password) received on SMS
- Download any remote screen-sharing application (such as AnyDesk or TeamViewer)
RadhaRide Travels personnel will never ask for your UPI PIN, passwords, or OTPs. If anyone claiming to represent RadhaRide requests these credentials, terminate the conversation immediately and report it to our direct desk at +91 91463 62566.
How to Request a Cancellation or Refund
To request a refund or cancel an active reservation, contact RadhaRide Travels as early as possible using our verified channels:
Speak with our operations supervisor immediately for fast trip cancellation.
Send your passenger name, pickup date, and transaction reference for fast tracking.